Payment Information
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All payment transactions are conducted through Westpac Bank Payment Gateway.
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All prices are quoted in Australian dollars.
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We do not accept Diners Club, all other major credit cards are accepted.
If you wish to purchase items off-line please feel free to either contact us by phone or visit our store which is located at:
Address:
Lions Den
22 Carter Street
Homebush Bay, NSW, 2127
Phone: 02 9648 3688
Business Hours:
Monday - Friday : 8:00am-5.00pm
Saturday: 9.00am-1.00pm
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Shipping Information
Australia Deliveries - We aim to dispatch all orders within 3 working days*. Australia-wide delivery may take up to 3 working days after dispatch.
New Zealand Deliveries - We aim to dispatch all orders within 3 working days*. Delivery to New Zealand may take up to 7 working days after dispatch.
Other International Deliveries - Please note that New Zealand orders are the only International Orders we accept online at this time. Please email
lionsdenorders@suttonsparts.com.au to enquire about how you can place your International Order for recipients outside of Australia & New Zealand.
* During sale periods and busy periods, dispatch times may be slightly longer due to order quantity.
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Delivery Costs
Delivery costs will be added to the total at a flat charge of:
- $15 : All States and Territories within Australia
- $25 : New Zealand Standard Airmail
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Insurance
Any insurance required will be charged an additional fee approx $AUD1 for every $AUD20 order value.
The Lions Den will take no responsibility for uninsured deliveries. If you have any further questions regarding GST or Shipping please email us at:
lionsdenorders@suttonsparts.com.au
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Refund & Exchange Policy
The following Refunds and Exchange policy applies only to orders delivered within Australia and New Zealand. The Lions Den wants its customers to be 100% satisfied with all products purchased through the Lions Den.
- You can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown or do not do what they are supposed to.
- We do not refund on discounted stock, sale stock, swimwear or underwear under any circumstances. We will happily exchange discounted or sale stock for size or colour only.
- We will happily exchange current season stock.
Refunds
The Lions Den is committed to customer satisfaction and refunds will be made should any item of merchandise not meet your expectations - as outlined above. Any claim for a refund, as distinct from an exchange, should follow the guidelines outlined above. Specific reasons for a refund will greatly assist the Lions Den in developing quality merchandise meeting your requirements.
- Refunds are only acceptable within 30 days of purchase with Proof of purchase to be shown.
- All products must be returned in a saleable condition as soon as possible following purchase.
- Appropriate packaging must be used to ensure that no in-transit damage occurs.
- All returns will be inspected for authenticity prior to processing for refund.
- The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.
- Returned product postage will be at the cost of the Lions Den where a product is faulty, if you simply change your mind or decide you would like another colour or size the product postage will be at the cost of the customer.
Exchange
Should another product be required in place of that ordered and received, an exchange for a product of similar value will occur. Any differential in price will be handled via an adjustment using the customer's credit card details. Exchange can only be accepted within 30 days of purchase with Proof of purchase to be shown
- Exchanges are only acceptable within 30 days of purchase with Proof of purchase to be shown.
- All products must be returned in a saleable condition as soon as possible following purchase.
- Appropriate packaging must be used to ensure that no in-transit damage occurs.
- All returns will be inspected for authenticity prior to processing of exchange.
- The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.
- Returned product postage will be at the cost of the Lions Den where a product is faulty, if you simply change your mind or decide you would like another colour or size the product postage will be at the cost of the customer.
Please note the following when sending back items for refund or exchange:
Return of merchandise should be made via Australia Post mail only and addressed to:
Lions Den
PO BOX 196
Sydney Markets, NSW, 2127
To ensure prompt service for all customers it is important that all returns are packaged appropriately thus preventing any in-transit damage. The Lions Den is committed to prompt processing of the return.
Please note that when requesting a refund this refund will be issued via bank cheque, the cheque will be drawn and issued in the name of the person who placed the original order. Contact the Lions Den should you have any queries or concerns.
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